
The Department of Foreign Affairs in the Philippines may be one of the busiest governmental agencies in the Philippines. As early as 5 o'clock in the morning, you could already see several lines of people who are either applying for a new passport or renewing their current passports.
The Department's security force is efficient in lining up the tremendous amount of people as they flood inside the agency's property. However, as with all governmental agencies in the Philippines, one could readily see scammers and fixers everywhere. Among them are the men and women, posing as security personnels, helping people to line up as they went inside the agency's domain and reminding applicants to buy forms, have their photos taken, bring black ballpens and of course for a fee. They are the barkers for the nearby commercial establishments that you would find sprawled outside the DFA. It is alright since these people are in a way helping the applicants before they step inside the agency's property for faster transaction and facilitation of their transactions.
A friend asked me to join her inside DFA as she applied for a new passport for his son who is a minor.
There are two options in applying for a Philippine Passport.
First is to apply directly in person, the process of the direct passport process application is clearly outlined in DFA's website
(
http://dfa.gov.ph/consular/stepbystep.htm). Regular process would take fourteen (14) days which costs Php 500.00 while expedited process would take six (6) days which costs Php 750.00.
Second option, is to have an agency or agent assist you in the passport application process, the agent would just collect the needed documents and would accompany you as you submit them inside DFA. Process would take six (6) working days.
My friend decided to have an agency/agent assist her in her son's passport application since she is in a hurry. The agent/liason personnel of DFA who assisted us in facilitating the passport applications for a fee of Php 1,500.00 already inclusive of the Php 750.00 actual passporting fee. He already has a mark-up of 100% on the actual passport fee. That is alright as long as the process would be efficient, quick and accurate. That was what we thought would happen.
My friend applied for the passport and was assured that it would come out after the six (6) working days period. We went to the DFA several times since she was asked by the agent/liason to fill up certain forms inside DFA aside from the Official Passport Application Form which she had accurately accomplished early on. She told me that she was told to sign a certain CGF or form on top of the Official Passport Application Form and noticed some mistakes on her name which is entirely different from the name that she had written on the Official Passport Application Form. She was told to check the items 1-6 of that CGF form and she told me that everything was in order after the corrections that she made on the error that was done on her name. To cut the story short, we were glad that we finished the process in two (2) days and then started in counting six (6) working days from that day on.
On the sixth day, she text'd the agent and was told that her son's passport is already available. She then went to the DFA to claim the passport. To her astonishment, the surname on her son's passport was "Wrong!" She then called upon the agent and asked what happened to that passport of her son with the wrong surname. The agent instead of explaining readily said that is was her error. It was her mistake because the agent said that she didn't carefully checked the details on that CGF form. He even claimed that it is impossible for the DFA personnels (inside DFA) to make the mistake since what is written on the CGF form is the official basis for the printing of the MRP or Machine Readable Passport. My friend almost collapsed to what had happened since she is quite in a hurry to have her son join her overseas and that time is really very critical for her since she only have a few days left to stay in the Philippines.
What happened next was a series of discussions between me and the agent. He claims that it is the "official" process of the DFA to base the data of applicants on that CGF form and that the error committed by the mother of the applicant would cost her another Php 1,500.00 plus precious time.
This got my ire and I told him that legally, the basis of Passport Applications anywhere in the world is the Birth Certificate. unless of course if the surname of the child on the Birth Certificate is different then it is acceptable to the applicant. However, the name is correct on the Birth Certificate and the error that was committed was on that CGF form.
I really don't know what that CGF form is all about. But what I really understood is that the Birth Certificate should be the sole basis of the Passporting of any denizens anywhere in the world. We huggled in our discussion since he was really driving that my friend committed the error. I told him bluntly that legally he would be liable for that since all date contained in the Official Passport Application form is accurately supplied by the mother. The CGF is a tool being used inside DFA and this should not be the basis for the applicants since the public knows that the Passport Application Form is the sole basis for the data that has to be imported on the Machine Readable Passport (MRP). Should there have been any errors in between, that error is not the mistake of the mother's applicant since the error was committed while encoding the applicant's data from the Official Passport Application form should that be the case. I asked him if I could get a copy of that CGF with that error and if I could talk to a supervisor inside DFA to clarify matters and to ask for the reason why my friend has to pay another Php 1,500.00 for the reprinting of the error she didn't commit.
Upon learning that we are stiff on our stand that we want to talk to a Supervisor inside DFA, he took the printed passport with errors and told us to wait for his advise on what to do next. He then went inside DFA and after a couple of minutes, he told me to meet him up again in a nearby foodshop. This time my friend was already late for another appointment so I was left there to talk to the agent. As he explains things to me, he said that the mother has to reappear again for the reprinting of the passport. My friend was already scheduled to depart Philippines the next day since she is badly needed in her job and her leave of absence is only valid for that date. There would be no extensions that would be granted to her by her employer.
I told him that it is a big no since my friend is already about to leave the country again. He told me that my friend could make an SPA (Special Power of Attorney) with me as the authorized person to appear inside DFA. I again told him no. The error that was committed was not my friend's error and the downtime that is being suffered by the applicant is already tremendous. I told him that I would just guide my friend to file a formal complaint in DFA. After repeated discussions and upon knowing that I am really serious with this filing of complaint, we arrived at a conclusion that for my friend not to file a written complaint with the DFA , he would let me talk to the Supervisor inside DFA and that I could channel my complaints to her for this matter. So we set the date for that meeting that same afternoon after office hours which was later postponed for another day.
The day came when I met up with that Lady Supervisor inside the Agency Releasing Area in DFA. I was suppose to freely talk to her during the meet up but the agent preempted me and instead said different things as to the status of the applications. I just listened and understood that he is trying to conceal the real scenario from that supervisor. Bottomline, I just kept silent so as not to prejudice the application process and so that it would be speeded-up. What I just told the lady was the child needs the passport ASAP since he is already enrolled overseas and time is really critical. The lady supervisor told me that she would act on it.
I admire the lady supervisor of DFA for protecting that agent who is trying to make another set of money from my friend. To cut the story short, my friend through her sister just paid Php 500.00 for the reprinting and not the Php 1,500.00 that the agent is claiming.
It is my analysis that the error was done deliberately to get another payment from the applicant. I learned that from the first of Php 1,500.00 that an applicant pays the agent, Php 750.00 goes directly to the DFA specially for the expedited process, the Php 750.00 goes to those people including the agent who are behind the process. If the agent did not earn a lot from the cut that he got, he could make deliberate errors in the application process through the CGF so that the applicant would have no other choice but just to pay just to have a Philippine Passport. From this second payment of Php 1,500.00, probably the agent would get more cut than before; Php 500.00 for the reprinting; Php 1,000.00 for him and his cohorts inside DFA.
DFA Philippine Passport Applicants Beware!!!!
This is a reminder to all Passport applicants that they could directly facilitate their applications with the Department of Foreign Affairs same way as agents would handle it. This is also a wake-up call to all agents of this Governmental Institution to beware since this modus operandi is already exposed. I pity those applicants who were told that they committed errors in this CGF form and was asked again to pay another Php 1,500.00 which would make a Philippine Passport probably one of the most expensive Passport in the world at Php 3,000.00!!!
For those who experienced a similar fate, you could post your comments here and let the rest of the Philippines and the world know about these irregularities.